Lifeguard NPLQ – Qualified

Responsible To: Duty Manager

Lifeguards are team members trained in accident prevention, rescue and first aid. Individuals should be able to work as part of a team and communicate effectively.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives:

To prevent accidents through proactive supervision, and by maintaining a disciplined but relaxed safe environment for our guests. To educate pool users in adopting the correct code of behaviour whilst using our facilities

Main Duties and Responsibilities: 

  • To ensure that queues for the rides and tyres remain orderly and are initiated when required
  • Ensure that customers adopt the correct riding position at the start of the rides
  • To ensure that customers use the traffic light control system correctly
  • To ensure that customers are dispatched one at a time, and that they do not link or chain down any of the rides
  • Offers advice and assistance to customers when required assisting to educate pool users in water safety within the water park
  • Communicate with pool users and colleagues when performing these tasks
  • Monitors and prevents customers from wearing jewellery, spectacles and goggles
  • To maintain a clean and safe environment in the changing room and toilets
  • Educating pool users in water safety and the pool rules through effective communication
  • Maintaining discipline within the queues and on the start platforms of the rides through effective communication
  • Implementing the pool rules and safety operating procedures
  • Educating pool users in water safety and the pool rules through effective communication

Supervisory Responsibilities: 

  • Staff will keep a close watch over the pools and its users to anticipate problems
  • Identify emergencies quickly and take appropriate action
  • Supervises pool activity when required
  • Carry out rescues and other emergency action when necessary
  • Gives immediate first aid to any casualty
  • Communicate with pool users and colleagues when performing these tasks

Skills Required: Applicants MUST possess a valid National Pool or NaRS Lifeguard qualification or equivalent. Applicants MUST meet the following basic fitness criteria: –

  • Jump/Dive into deep water
  • Swim 50m in less than 60 seconds
  • Swim 100m continuously on your front and back
  • Tread water in deep water for at least 30 seconds
  • Surface dive to the floor of the pool
  • Climb out of the pool unaided without the use of ladders or steps

Training and Assessment:

  • Applicants must attend 1 staff training session per month
  • Applicants must keep their NPLQ qualification up to date and valid

Please Note: Good spoken and written English is a must. The application for this role is remaining open, but your entry will be kept on file until our next recruitment drive.

Apply today – we look forward to welcoming you!


Receptionist

Responsible To: Front of House Manager

Receptionists are team members trained to operate our reception desks and café. Individuals should be outgoing, able to work as part of a team and communicate effectively.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: Provide the first point of contact for visitors, whether it is one to one, over the telephone, or via email. Individuals should be friendly, welcoming and helpful to all at all times and be circumspect, orderly, non-discriminatory and non-ageist.

Main Duties and Responsibilities: 

  • Serve both visitors entering our attraction and at the café
  • Process payments by cash, cheque and credit card
  • Make up floats and cash up at the end of a shift
  • To answer and respond to enquires by telephone, email and mail.
  • Process Troop Memberships
  • Keep all front of house and café areas clean and tidy
  • Stocking of leaflet dispensers

Operational Responsibilities:

  • Operate tills quickly and efficiently including voids, refunds and staff discounts
  • Maintain cash security when making up floats and carrying our cash up procedures on both the till and card net machines
  • Changing till and card net rolls
  • Operate the tannoy system, radios and call signs
  • Public address announcements in the event of an emergency
  • Issuing and taking deposits for group locker keys
  • Recording identification details for single adult entry
  • Dealing with lost property including the recording of losses and finds

Skills Required: Individuals should be able to communicate effectively face to face and over the telephone, possess a good working knowledge of Microsoft Word and Excel and a reasonable level of numeracy.

Please Note: Good spoken and written English is a must. The application for this role is remaining open, but your entry will be kept on file until our next recruitment drive.

Apply today – we look forward to welcoming you!


Leisure Attendant

Responsible To:  Splashdown Quaywest Waterpark Managers/Supervisors

Leisure Attendants are team members primarily trained to manage queues for rides and tyres and assist in keeping the changing rooms and toilets clean and tidy in the waterpark. Individuals should be reliable and have good timekeeping; friendly and approachable. You should be able to work as part of a team and communicate effectively. Good spoken and written English is a must.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: To assist the waterpark lifeguards to maintain a safe, disciplined but welcoming environment for guests by helping them follow the safety guidelines within our waterpark so that everyone can have a fun, safe, and enjoyable day out.  They will help ensure a high standard of hygiene and maintenance and will include activities such as litter picking, emptying bins, cleaning toilets, and other duties as required by the management team.

Main Duties and Responsibilities: 

  • To help our guests feel happy and safe in the waterpark, to offer advice and assistance to visitors when required
  • To help maintain discipline within the queues and on the start platforms of rides, encourage social distancing and help us be COVID-19 Secure in line with the current government guidelines
  • Undertake hygiene and cleaning procedures required to maintain a clean and safe environment in and around the waterpark and additional measures to help us be COVID-19 secure
  • Communicate effectively with both visitors and colleagues
  • Educate visitors in water safety and our Splash Code of Conduct for the waterpark
  • Be proactive in identifying concerns and highlight to qualified staff and management
  • You will be expected to wear AND will be given the correct PPE as set out by the waterpark management team
  • Complete on-going training and assessments to maintain a safe environment as per the Normal Operating Procedures (NOP) and changes in Government COVID-19 Secure guidance
  • You should be willing to assist the lifeguard team in the event of any emergency procedure
  • Undertake all tasks asked of them in a professional and effective manner

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You may need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Apply today – we look forward to welcoming you!


Lifeguard Positions NPLQ – Qualified

Join Us – Qualified Lifeguard Positions Available for the 2020 season

Responsible To: Splashdown Quaywest Waterpark Managers/Supervisors

Lifeguards are team members trained in accident prevention, rescue and first aid. Individuals should be able to work as part of a team and communicate effectively. Please Note: Good spoken and written English is a must

Hours: Varying shift patterns are available will include weekend and Bank Holidays

Primary Objectives: To prevent any accidents through pro-active supervision and to maintain a disciplined, safe and welcoming environment for visitors to the waterpark.


Main Duties and Responsibilities: 

  • To help our guests feel welcome, happy and safe in the waterpark
  • To identify emergencies quickly and take appropriate action
  • To carry out rescues and other emergency action when necessary
  • Give immediate first aid to any casualty
  • Keep a close watch over the pools and waterslides and its users to anticipate problems
  • To supervise pool activity when required
  • Communicate with both visitors and colleagues when performing these tasks
  • To encourage our guests to adhere to waterpark safe operating procedures and the COVID-19 safety guidelines to ensure that we are a safe attraction and COVID-19 secure

Supervisory Responsibilities: 

  • Implement pool rules and safety operating procedures
  • Educate visitors in water safety and our Splash Code of Conduct through effective communication

Skills Required: Applicants MUST possess a valid National Pool Lifeguard qualification. To enrol on a NPLQ course candidates must also be at least 16 years of age and be able to meet the following basic fitness criteria: –

  • Jump/dive into deep water
  • Swim 50m in less than 60 seconds
  • Swim continuously for 100m on both your front and back
  • Tread water for 30 seconds in deep water
  • Surface dive to the floor of the pool
  • Climb out of the pool unaided without the use of ladders or steps

Training and Assessment: Team members will have to attend designated training sessions each month, and prove their competency in both the theory and practical sides of the NPLQ. As a lifeguard it’s your responsibility to keep your qualification valid and up to date.

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Apply today – we look forward to welcoming you!