Retail/Catering Assistant

Responsible To: Managers/Supervisors

This position is a combined position where an applicant, if successful, could potentially work in 1 or more of our catering and retail outlets.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: To provide the best customer service possible and to serve the customer as fast as possible whilst remaining friendly and polite.


Splashdown Quaywest is now hiring for its 2019 season.

Catering assistants are team members trained to operate one or more of our catering units, from ice creams to burgers and chips. Team members will be trained in all aspects from customer service to the cooking and prep of food.

Main Duties and Responsibilities: 

  • Serve customers whilst being friendly and welcoming
  • Listen to the full order and repeat back once taken
  • When cooking follow all training making sure food is fully cooked and prepped the way we have shown you
  • Follow all food hygiene rules in regards to cleaning and general day to day tasks
  • Clean down and fully stock the unit during and at the end of the day
  • Maintain all required records

Operational Responsibilities:

  • Operate tills quickly and efficiently including voids, refunds and staff discounts
  • Changing till and card net rolls
  • Make sure correct change is given
  • Follow food hygiene regulations

Retail assistants will be trained to operate our beach store in which they will be shown how to use the tills, stock up the shop and keep everything organised and tidy. Applicants will need to be friendly and work well in a team.

Primary Objectives: To provide the best customer service possible, whilst maintaining stock and cleanliness levels.

Main Duties and Responsibilities: 

  • Serve customers whilst being friendly and welcoming
  • Listen to the full order and repeat back once taken
  • Making sandwiches, baguettes, and salads etc.
  • Cooking Paninis, jacket potatoes, and pasties etc.
  • Follow all food hygiene rules in regards to cleaning and general day to day tasks
  • Be as helpful as possible i.e. packing customers’ orders into bags
  • Clean down and fully stock the unit during and at the end of the day

Operational Responsibilities:

  • Operate tills quickly and efficiently including voids, refunds and staff discounts
  • Changing till and card net rolls
  • Make sure correct change is given
  • Follow food hygiene regulations
  • Maintain stock is filled correctly and safely

Skills Required: Applicants must have good customer service, be friendly and willing to help. Basic food hygiene is recommended. If you don’t have this we will hold a course that you can attend.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Leisure Attendant

Responsible To: Managers/Supervisors

Leisure Attendants are team members are primarily trained to manage queues for rides and tyres, provide assistance to lifeguards during emergency procedures and assist in keeping the changing rooms and toilets clean and tidy. Individuals should be able to work as part of a team and communicate effectively.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: To assist lifeguards to maintain a disciplined, safe and relaxed, environment for visitors by educating them to adopt the correct code of behaviour during their visit.

Main Duties and Responsibilities: 

  • To ensure that queues for the rides and tyres remain orderly and are initiated when required
  • To ensure that visitors adopt the correct riding position at the start of the rides
  • To ensure that visitors use the traffic light control system correctly
  • To ensure that visitors are dispatched one at a time, and that they do not link or chain down any of the rides
  • To monitor and prevent visitors from wearing jewellery. Advise customers who MUST wear spectacles or goggles to check in at reception
  • To maintain a clean and safe environment in the changing room, toilets and other areas around the park
  • To maintain discipline within the queues and on the start platforms of rides through effective communication
  • Communicate with both visitors and colleagues when performing these tasks
  • Educate visitors in water safety and our Splashcode through effective communication
  • Offer advice and assistance to visitors when required
  • Identify problems and alert qualified staff and management

Skills Required: Applicants will need to be friendly and outgoing, and willing to complete all tasks set to them in a professional and effective manner.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!