Party Host

Responsible To: Managers/Supervisors

Hours: Mainly weekends & school holidays

Party Hosts are team members trained specifically to provide a focal point for children’s parties. Individuals should be friendly, outgoing, able to work well as part of a team and communicate effectively, enjoy working with children and have the ability to work with a sense of fun to make birthday parties as enjoyable as possible.

Skills Required: Applicants must have good customer service, be friendly and willing to help.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Site – Varied

Responsible To: Managers/Supervisors

If you feel you have the required skills and the confidence to work across a range of departments then we would like to hear from you. We advise applicants to read through the Job Descriptions listed for other positions before considering applying for this role.

Hours: Varying shift patterns are available including evenings and weekends.


Splashdown Quaywest is now hiring for its 2020 season.

Skills Required: Applicants must be highly motivated, have good customer service and be friendly and willing to help. Basic food hygiene is recommended. If you don’t have this we will hold a course that you can attend.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Cleaner

Responsible To: Managers/Supervisors

Cleaners are team members tasked with keeping the attraction clean during the day. You will be shown correct use of equipment and chemicals used to keep the attraction tidy and safe for the customers, as well as the correct use of any personal protective equipment (PPE) use.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: To maintain high levels of hygiene and cleanliness.


Splashdown Quaywest is now hiring for its 2020 season.

Main Duties and Responsibilities: 

  • Changing bins
  • Cleaning toilets
  • Cleaning other areas of the site as requested
  • Ensure correct PPE is used
  • Keeping the changing rooms clean throughout the day
  • Customer service – being polite and answering and questions they have

Operational Responsibilities: To ensure training is followed regarding the Chemicals used and the assigned PPE

Skills Required: Applicants must be friendly and have good customer service. Must be highly motivated and have a ‘can do’ attitude.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Play Centre Assistant

Responsible To: Managers/Supervisors

Hours: Includes weekends & school holidays

As a key member of our dynamic team, you will help to ensure the smooth operation of our family play venue and provide excellent customer service at all times.

In this role you will be required to carry out daily operational tasks including; start of/end of day checks as necessary, maintaining the highest standards of customer service, adhere to the food hygiene procedures and help with keeping all areas of the building clean and tidy for our visitors (e.g. wiping tables, food delivery, vacuuming, dishwashing), assist and serve behind our busy café, serve food from our kitchen and handle sums of money using electronic tills with the utmost attention and accuracy. This role may carry other duties, including centre admissions and answering the telephone.

You should be professional and well presented – able to communicate clearly with people at all levels. You should be a self-motivated team player able to work unsupervised within the guidance given.

Skills Required:  Applicants must be friendly and outgoing, good at talking to adults and children alike and happy to work in a bustling play centre – sounds easy, but can be hard work, so you must be willing to take that on.  Food Hygiene, First Aid qualifications, previously working with children or in customer services are all useful, but not a necessity.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Receptionist

Responsible To: Managers/Supervisors

Hours: Includes weekends & school holidays

Receptionists are team members trained to operate our reception. Individuals should be outgoing, able to work as part of a team and communicate effectively.

With excellent customer service skills, you should be professional and well presented – able to communicate clearly with people at all levels. You should be a self-motivated team player able to work unsupervised in a busy environment.

Skills Required: Applicants should be able to communicate effectively face to face and over the telephone, possess a good working knowledge of Microsoft Word and Excel and a reasonable level of numeracy.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!

 


Leisure Attendant

Responsible To: Duty Manager

Leisure Attendants are team members primarily trained to manage queues for rides and tyres, provide assistance to lifeguards during emergency procedures and assist in keeping the changing rooms and toilets clean and tidy. Individuals should be able to work as part of a team and communicate effectively.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: To assist the lifeguard staff in maintaining a disciplined but relaxed safe environment for our guests. To educate pool users in adopting the correct code of behaviour whilst using our facilities.

Main Duties and Responsibilities: 

  • Offers advice and assistance to customers when required assisting to educate pool users in water safety within the water park
  • Communicate with pool users and colleagues when performing these tasks
  • Monitors and prevents customers from wearing jewellery, spectacles and goggles
  • To maintain a clean and safe environment in the changing room and toilets
  • Identify problems and alert qualified staff
  • Educating pool users in water safety and the pool rules through effective communication

Operational Responsibilities

  • Maintaining discipline within the queues and on the start platforms of the rides through effective communication
  • To ensure that queues for the rides and tyres remain orderly and are initiated when required
  • Ensure that customers adopt the correct riding position at the start of the rides
  • To ensure that customers use the traffic light control system correctly
  • To ensure that customers are dispatched one at a time, and that they do not link or chain down any of the rides

Skills Required: Leisure Attendants will need to meet the following basic fitness criteria if working in the swimming pool environment and as a prerequisite for being for being enrolled onto the lifeguard course: –

  • Jump/dive into deep water
  • Swim 50m in less than 60 seconds
  • Swim continuously for 100m on both your front and back
  • Tread water for 30 seconds in deep water
  • Surface dive to the floor of the pool
  • Climb out of the pool unaided without the use of ladders or steps

Training and Assessment:

  • Applicants must attend 1 staff training session per month

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Lifeguard NPLQ – Qualified

Responsible To: Duty Manager

Lifeguards are team members trained in accident prevention, rescue and first aid. Individuals should be able to work as part of a team and communicate effectively.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives:

To prevent accidents through proactive supervision, and by maintaining a disciplined but relaxed safe environment for our guests. To educate pool users in adopting the correct code of behaviour whilst using our facilities

Main Duties and Responsibilities: 

  • To ensure that queues for the rides and tyres remain orderly and are initiated when required
  • Ensure that customers adopt the correct riding position at the start of the rides
  • To ensure that customers use the traffic light control system correctly
  • To ensure that customers are dispatched one at a time, and that they do not link or chain down any of the rides
  • Offers advice and assistance to customers when required assisting to educate pool users in water safety within the water park
  • Communicate with pool users and colleagues when performing these tasks
  • Monitors and prevents customers from wearing jewellery, spectacles and goggles
  • To maintain a clean and safe environment in the changing room and toilets
  • Educating pool users in water safety and the pool rules through effective communication
  • Maintaining discipline within the queues and on the start platforms of the rides through effective communication
  • Implementing the pool rules and safety operating procedures
  • Educating pool users in water safety and the pool rules through effective communication

Supervisory Responsibilities: 

  • Staff will keep a close watch over the pools and its users to anticipate problems
  • Identify emergencies quickly and take appropriate action
  • Supervises pool activity when required
  • Carry out rescues and other emergency action when necessary
  • Gives immediate first aid to any casualty
  • Communicate with pool users and colleagues when performing these tasks

Skills Required: Applicants MUST possess a valid National Pool or NaRS Lifeguard qualification or equivalent. Applicants MUST meet the following basic fitness criteria: –

  • Jump/Dive into deep water
  • Swim 50m in less than 60 seconds
  • Swim 100m continuously on your front and back
  • Tread water in deep water for at least 30 seconds
  • Surface dive to the floor of the pool
  • Climb out of the pool unaided without the use of ladders or steps

Training and Assessment:

  • Applicants must attend 1 staff training session per month
  • Applicants must keep their NPLQ qualification up to date and valid

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Receptionist

Responsible To: Front of House Manager

Receptionists are team members trained to operate our reception desks and café. Individuals should be outgoing, able to work as part of a team and communicate effectively.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: Provide the first point of contact for visitors, whether it is one to one, over the telephone, or via email. Individuals should be friendly, welcoming and helpful to all at all times and be circumspect, orderly, non-discriminatory and non-ageist.

Main Duties and Responsibilities: 

  • Serve both visitors entering our attraction and at the café
  • Process payments by cash, cheque and credit card
  • Make up floats and cash up at the end of a shift
  • To answer and respond to enquires by telephone, email and mail.
  • Process Troop Memberships
  • Keep all front of house and café areas clean and tidy
  • Stocking of leaflet dispensers

Operational Responsibilities:

  • Operate tills quickly and efficiently including voids, refunds and staff discounts
  • Maintain cash security when making up floats and carrying our cash up procedures on both the till and card net machines
  • Changing till and card net rolls
  • Operate the tannoy system, radios and call signs
  • Public address announcements in the event of an emergency
  • Issuing and taking deposits for group locker keys
  • Recording identification details for single adult entry
  • Dealing with lost property including the recording of losses and finds

Skills Required: Individuals should be able to communicate effectively face to face and over the telephone, possess a good working knowledge of Microsoft Word and Excel and a reasonable level of numeracy.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Retail/Catering Assistant

Responsible To: Managers/Supervisors

This position is a combined position where an applicant, if successful, could potentially work in 1 or more of our catering and retail outlets.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: To provide the best customer service possible and to serve the customer as fast as possible whilst remaining friendly and polite.


Splashdown Quaywest is now hiring for its 2020 season.

Catering assistants are team members trained to operate one or more of our catering units, from ice creams to burgers and chips. Team members will be trained in all aspects from customer service to the cooking and prep of food.

Main Duties and Responsibilities: 

  • Serve customers whilst being friendly and welcoming
  • Listen to the full order and repeat back once taken
  • When cooking follow all training making sure food is fully cooked and prepped the way we have shown you
  • Follow all food hygiene rules in regards to cleaning and general day to day tasks
  • Clean down and fully stock the unit during and at the end of the day
  • Maintain all required records

Operational Responsibilities:

  • Operate tills quickly and efficiently including voids, refunds and staff discounts
  • Changing till and card net rolls
  • Make sure correct change is given
  • Follow food hygiene regulations

Retail assistants will be trained to operate our beach store in which they will be shown how to use the tills, stock up the shop and keep everything organised and tidy. Applicants will need to be friendly and work well in a team.

Primary Objectives: To provide the best customer service possible, whilst maintaining stock and cleanliness levels.

Main Duties and Responsibilities: 

  • Serve customers whilst being friendly and welcoming
  • Listen to the full order and repeat back once taken
  • Making sandwiches, baguettes, and salads etc.
  • Cooking Paninis, jacket potatoes, and pasties etc.
  • Follow all food hygiene rules in regards to cleaning and general day to day tasks
  • Be as helpful as possible i.e. packing customers’ orders into bags
  • Clean down and fully stock the unit during and at the end of the day

Operational Responsibilities:

  • Operate tills quickly and efficiently including voids, refunds and staff discounts
  • Changing till and card net rolls
  • Make sure correct change is given
  • Follow food hygiene regulations
  • Maintain stock is filled correctly and safely

Skills Required: Applicants must have good customer service, be friendly and willing to help. Basic food hygiene is recommended. If you don’t have this we will hold a course that you can attend.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Lifeguard NPLQ – Qualified

Responsible To: Managers/Supervisors

Lifeguards are team members trained in accident prevention, rescue and first aid. Individuals should be able to work as part of a team and communicate effectively.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: To prevent any accidents through pro-active supervision and to maintain a disciplined, safe and relaxed, environment for visitors.


Splashdown Quaywest is now hiring for its 2020 season.

Main Duties and Responsibilities: 

  • To identify emergencies quickly and take appropriate action
  • To carry out rescues and other emergency action when necessary
  • Give immediate first aid to any casualty
  • Keep a close watch over the pools and its users to anticipate problems
  • To supervise pool activity when required
  • Communicate with both visitors and colleagues when performing these tasks

Supervisory Responsibilities: 

  • Implement pool rules and safety operating procedures
  • Educate visitors in water safety and our Splashcode through effective communication

Skills Required: Applicants MUST possess a valid National Pool Lifeguard qualification. To enrol on a NPLQ course candidates must also be at least 16 years of age and be able to meet the following basic fitness criteria: –

  • Jump/dive into deep water
  • Swim 50m in less than 60 seconds
  • Swim continuously for 100m on both your front and back
  • Tread water for 30 seconds in deep water
  • Surface dive to the floor of the pool
  • Climb out of the pool unaided without the use of ladders or steps

Training and Assessment: Team members will have to attend designated training sessions each month, and prove their competency in both the theory and practical sides of the NPLQ. As a lifeguard it’s your responsibility to keep your qualification valid and up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!


Arcade Assistant

Responsible To: Managers/Supervisors

Arcade assistants are team members trained to work in our arcade and amusements, where you will work with customers, handling cash exchanges and keeping the arcade clean and tidy.

Hours: Varying shift patterns are available including evenings and weekends.

Primary Objectives: To provide great customer service.


Splashdown Quaywest is now hiring for its 2020 season.

Main Duties and Responsibilities: 

  • Serve customers whilst being friendly and welcoming
  • Make sure all cash exchanges are checked before finalising
  • Ensure that all notes are scanned in the fraud scanner first
  • All big wins are handled by a supervisor
  • Follow the guidelines of BACTA in regards to the over 18’s area
  • Maintain a high level of professionalism
  • Maintain cleanliness
  • Count the float and be responsible for discrepancies
  • Refill prizes

Operational Responsibilities:

  • Maintain a high level of professionalism at all times
  • Performing minor maintenance i.e. changing bulbs

Skills Required: Applicants should be able to communicate effectively face to face and over the telephone, possess a good working knowledge of Microsoft Word and Excel and a reasonable level of numeracy.

Training: Team members are expected to follow the training and guidance given to them by the management and supervisor teams. You will need to attend any scheduled training days as well as keeping any necessary qualifications up to date.

Please Note: Good spoken and written English is a must.

Apply today – we look forward to welcoming you!