Splashdown Poole

Lemur Landings

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Splashdown Quaywest

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The View

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Your Responsibilities

As a valued employee of the Lemur Attractions Group we like to reward you for your hard work, however we do expect you to follow company policies and abide by the responsibilities listed below:

• Staff must wear the correct, clean uniform at all times (this includes caps for catering and retail staff where applicable and whistles for lifeguards).

• We ask that anyone with long hair keeps it tied back and that jewellery, acrylic nails and nail varnish is not to be worn.

• Staff must wear their name badge at all times where applicable.

• Your shift start time is the time we expect your shift to commence, and not the time you arrive. Please make sure you arrive in plenty of time to change and be ready before your shift commences.

• Staff must attend staff training when required. Failure to do so will result in disciplinary action and/or inability to perform certain shifts.

• Staff are only permitted to smoke on-site in the designated areas. You must ask a Supervisor or Manager and clock-out as an extra break before taking a cigarette break.

• Staff must not have their phone, money or any other belongings on them in any area of work (except staff rooms).

• You must not eat whilst in uniform and/or on duty in any area of work (except staff rooms).

• As an employee of the Lemur Attractions Group it is your responsibility to look after company property (ie Walkie Talkies). Any damage caused to company property will be docked from your wages.

• As an employee of the Lemur Attractions Group it is not acceptable to divulge sensitive information regarding company operations on social media. You could face disciplinary action for the mis-use of social media in relation to the Lemur Attractions Group.


Finally, our customers matter and it is of the utmost importance that we provide the best customer service at all times, whether face-to-face or on the phone, and that as many phone calls as possible are answered every day. Please do not ignore a ringing phone. Calls queue and line-up and so your co-operation is vital, if somebody is already on the phone, they are not able to accept a second call simultaneously.

Absences

Please follow these guidelines when taking absence from work:

Lemur Landings Tower Park

Any member of the team that is sick and unable to attend their shift must call the Manager’s Office directly on 01202 711577 and either speak to the Manager on duty or leave a message.

Splashdown Poole

Any member of the team that is sick and unable to attend their shift must call the Manager’s Office directly on 01202 711581 and either speak to the Manager on duty or leave a message.

Splashdown Quaywest/The View Goodrington

Any member of the team that is sick and unable to attend their shift must call the Manager’s Office directly on 01803 550034 and either speak to the Manager on duty or leave a message.


Important Info

• You should not under any circumstances leave a message with reception or with another member of staff. You must make the call yourself at all times unless we are satisfied that the stated circumstances deem you unable to speak to us.

• Calling in sick must be done either first thing in the morning or at least 2 hours before your shift starts.

• If you put your shift up for ‘sale’ on Planday, please consult a Manager when doing so. A shift for ‘sale’  will remain your responsibility until the shift has been ‘sold’.

• Shifts for ‘sale’  will not be approved until all other shifts on a rota are covered.

• Failure to call in sick and/or the unattendance of your shift will result in disciplinary action.

Poole Perks

As a valued employee of the Lemur Attractions Group we like to reward you for your hard work. Did you know that your employment with Splashdown Poole or Lemur Landings Tower Park includes these handy perks?

Not only do you get discount – your family and friends do too! Below is a list of all your staff benefits:

On-site Perks
  • 50% OFF food and drink at Splashdown Poole & Lemur Landings Tower Park
  • 25% OFF Wow Toy & Ted Shed products at Lemur Landings Tower Park
  • 20% OFF food, drink (including alcohol) and shop items at Splashdown Quaywest
  • FREE ADMISSION for yourself + 2 others at Splashdown Poole, Splashdown Quaywest & Lemur Landings Tower Park. (Additional admissions will be charged at 50%)*
  • 50% OFF a Flume Only Party at Splashdown Poole or Splashdown Quaywest and Fun Time Parties at Lemur Landings Tower Park. (Valid once per year)

*Staff visits must be approved by a Manager/Supervisor prior to arrival


Tower Park Perks
  • Pizza Express – 25% OFF food only
  • Frankie and Bennies – 20% OFF food only
  • Pizza Hut – 20% OFF food and soft drinks
  • Nandos – 20% OFF the bill
  • Chiquitos – 20% OFF food only
  • Candy Cabin –  up to 20% OFF (varies by product)
  • KFC – 10% OFF (Individual discount)
  • Hollywood Bowl – BOGOF on games before 6pm (Mon-Fri)

Important Info Discounts offered are per bill unless otherwise stated. A valid payslip (received within 30 days prior) is required to qualify. In return for offering these staff discounts, we offer these units 20% OFF admissions to both Splashdown Poole and Lemur Landings Tower Park.

Paignton Perks

As a valued employee of the Lemur Attractions Group we like to reward you for your hard work. Did you know that your employment with Splashdown Quaywest and The View Goodrington includes these handy perks?

Not only do you get discount – your family and friends do too! Below is a list of all your staff benefits:

On-site Perks
  • FREE ADMISSION for yourself + 2 others at Splashdown Poole, Splashdown Quaywest & Lemur Landings Tower Park. (Additional admissions will be charged at 50%)*
  • 50% OFF a Flume Only Party at Splashdown Poole or Splashdown Quaywest and Fun Time Parties at Lemur Landings Tower Park. (Valid once per year)
  • 20% OFF food, drink (including alcohol) and shop items at Splashdown Quaywest
  • 25% OFF Wow Toy & Ted Shed products at Lemur Landings Tower Park
  • 50% OFF food and drink at Splashdown Poole & Lemur Landings Tower Park
  • We are ‘famous’ for our staff parties which we hold as a thank you to our staff throughout the season as well as our End of Season party in September

*Staff visits must be approved by a Manager/Supervisor prior to arrival.


English Riviera Perks
  • Access to tickets and special deals for selected attractions are available throughout the season. Please speak to a manager for details of what is available month on month.
  • Reach Outdoors – Perks are sometimes available throughout the season. Please speak to a manager for details of what is available month on month.

Address Book

HR/Payroll

Mrs Lyanne Tompkins / ltompkins@lemurattractions.co.uk


Marketing Office

Mr Daniel Cullen / 01202 711580 (ext 6103) / dcullen@lemurattractions.co.uk

Mr Elliot Wills / 01202 711580 (ext 6103) / ewills@lemurattractions.co.uk


Lemur Landings General Manager

Mr Pete Watkins / 01202 711577 (ext 6304) / pwatkins@lemurlandings.co.uk


Splashdown Poole Operations Manager

Mr Kevin Simpson / 01202 711581 (ext 6204) / ksimpson@splashdownwaterparks.co.uk


Splashdown Quaywest General Manager

Mr Jon Lees / 01803 550034 (ext 6401) /jlees@splashdownwaterparks.co.uk

Your Opinion Counts

We want to hear from you, your opinion matters to us here at the Lemur Attractions Group! If you have any suggestions, complaints or feedback you can leave it below via the anonymous form.

Here at the Lemur Attractions Group we do value your opinion – please don’t mistreat this form.

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